Virtual Receptionist

At VA Central we provide professional and efficient receptionist support remotely. Here are some ways a South African VA can help UK clients by hiring a Virtual Receptionist.

1. Call answering: We will handle incoming calls on behalf of your clients’ businesses. This includes answering calls promptly, greeting callers in a friendly manner, and representing the client’s company professionally.
2. Call screening and forwarding: We will screen calls based on predefined criteria provided by the client. Important calls can be forwarded to the appropriate person or department, while non-essential calls can be handled according to client instructions.
3. Message taking and forwarding: We will accurately record messages and relay them to the intended recipients via email, text message, or any preferred communication channel. This ensures that important information reaches the client or their team promptly.
4. Appointment scheduling: We can assist clients in managing their calendars and scheduling appointments. This may involve coordinating with clients and their customers, updating calendars, and sending appointment reminders.
5. Customer service and support: We will handle customer inquiries, providing basic information, answering frequently asked questions, and offering general support. This helps ensure positive customer experiences and strengthens client-customer relationships.
6. Customized call handling: We will tailor your approach to match each client’s unique requirements. This includes using specific greetings, following call scripts, and adhering to client preferences for call handling and routing.
7. Overflow call handling: During peak call volumes or when clients are unavailable, we can handle overflow calls to prevent missed opportunities or provide continuous customer support.
8. Call tracking and reporting: We can provide detailed call logs and reports to clients, allowing them to review call activity, monitor trends, and gain valuable insights into their communication patterns.

By offering these virtual receptionist services, we enable our clients to have a professional and reliable receptionist presence without the need for an in-house staff member. We help businesses maintain excellent customer service, manage calls efficiently, and focus on their core operations, ultimately enhancing productivity and customer satisfaction.