Virtual Assistant Call Center

Professional, on-demand support for seamless customer experiences.

Real People. Real Support. Virtual Ease.

Handling high call volumes, resolving queries, keeping customers happy – call centre operations are demanding. VA Central’s call centre virtual assistants are trained to deliver reliable, friendly, efficient customer support tailored to your brand and processes.

Whether inbound or outbound calls, appointment setting, or live chat support, our virtual call centre assistants help ensure your business stays responsive and your customers happy.

The VA Advantage 

At VA Central, we turn hours into impact. When you partner with us, you're not just getting a Virtual Assistant - you're benefitting from real, measurable results.

VA retention means long-term stability and trust.

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hours saved monthly lets you focus on scaling, not managing.

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average cost savings helps you grow smarter, not harder.

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Support That Sounds Like You 

Our call centre VAs do so more than answer phones. They ensure your customer experience is as efficient and effective as possible, and aligned with your brand values.

Industry-Specific Experience 

We ensure that they come with 3 to 5 years of experience so that they can hit the ground running.

Performance-Driven Support

Through careful tracking of call metrics and client feedback, we aim to continually improve the quality of our service.

Seamless Integration

Our assistants work using your systems and workflows, making for a seamless customer journey.

Get Started Today

Need support that scales with your business? Book a free discovery call and let us match you with a virtual call centre assistant who can help you manage your customers, without the extra overhead.

Services We Offer for Call Centres

Client Reviews & Success Stories

      
   VA Central
   139 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Simon Muwanguzi 
 
 
 
 Trustindex verifies that the original source of the review is Google. I really had a fantastic experience with VA Central, and in particular with Elzanne and her entire team. From the very beginning, Elzanne was exceptionally professional, friendly and attentive, with a wonderful telephone manner and outstanding customer service.

What impressed me most was that she took the time to properly understand my business model, our needs and what we were trying to achieve before suggesting any solutions. Her ability to listen, ask the right questions and then apply her excellent problem-solving skills made the whole experience feel very personal and reassuring.

I truly appreciate the time, care and effort Elzanne put into our conversation. It is clear that she genuinely cares about finding the right solution for her clients, rather than simply offering a one-size-fits-all approach.

A heartfelt thank you to Elzanne and the whole team at VA Central. I’m very impressed with their service and l would certainly be very happy to recommend them.

Simon T M.
  
 
      Posted on Google  
   
   ilea ilie 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a very good experience with VA Central. The service was professional, the staff very friendly and helpful.
  
 
      Posted on Google  
   
   Carron Ryan 
 
 
 
 Trustindex verifies that the original source of the review is Google. We’ve worked with VA Central for some time now and continue to be very happy with the service they provide, they’ve consistently delivered an exceptional standard of service. Initially, we used the company to source a virtual admin assistant, and more recently we brought a video editor, Owen, into our team through them. The calibre of candidates they provide is impressive.  Each candidate we interviewed via Zoom was well-prepared, professional and clearly vetted to a high standard.

Owen, our editor, has been outstanding. He delivers every project on time, follows the brief accurately, and asks the right questions to ensure clarity before proceeding. He remains an important part of our workflow and is consistently reliable, responsive and easy to work with delivering work to a strong standard.

Our experience of VA Central itself has also been very positive. The team are organised, approachable and proactive, with regular check-ins to make sure everything is working as it should. They clearly take the time to understand both the business and the type of support required, which makes the whole process feel straightforward rather than overly managed.

We would certainly use VA Central again for future administrative projects, specialist support or any areas where remote assistance could work well for the business.

For companies looking for a flexible and cost-effective way to access skilled remote support without the usual recruitment hassle, we would be very happy to recommend them.
  
 
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   Ryan Selsdon 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really pleased with VA Central. The recruitment process was straightforward and they clearly put effort into matching people to our business rather than just filling a seat. We now have two VAs with us, Sam and Marco, and both have picked things up quickly and integrated well with the wider team. The ongoing support has been just as good — Elzanne has checked in to make sure we're happy and things are running as they should. Easy company to deal with and a genuine benefit to how we operate. Highly recommended.
  
 
      Posted on Google  
   
   Katrina Garton 
 
 
 
 Trustindex verifies that the original source of the review is Google. Now that my business is growing, I needed more back end support. Kerrith is an absolute dream to work with and has really worked hard to understand me and my personal business. One month in and I'm very impressed with the work so far, which has enabled me to be more proactive with forward business. Highly recommend
  
 
      Posted on Google  
   
   Alice Watson-Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. VA Central helped us find an excellent VA specialised in social media and marketing. We are so happy with our new VA and the follow up and assistance from VA with onboarding and check ins has been hugely appreciated. Highly recommend !
  
 
      Posted on Google  
   
   Ben Martland 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brilliant experience with VA Central from start to finish. The candidate they placed with us has been a genuinely excellent hire - well matched to the role and hit the ground running from day one. Bronwyn made the whole process effortless on our end, with clear communication throughout and no chasing needed. If you're looking for quality candidates without the usual recruitment headaches, I'd happily recommend them.
  
 
      Posted on Google  
   
   Jules Greenhow 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been in contact with Dwayne at VA Central for a few months now, and I can confidently say that he has made a lasting impression on me. Throughout my search for a virtual assistant, I’ve spoken with several companies, but none have matched the professionalism and attentiveness that Dwayne offers.

What stands out the most is how well he listens to my needs without being pushy. He worked with me to develop a specific package tailored to my requirements, showing genuine interest in helping me find the right fit. I wish I could start using their services now, but I’m looking forward to doing so in the near future.

While there may be other companies offering cheaper packages, my interactions with them have not been nearly as positive. I truly believe that what Dwayne and VA Central provide is excellent value, and I have every confidence in their efficiency and expertise.

I’ll definitely be referring Dwayne and VA Central to my colleagues in the industry. Thank you, Dwayne, for your patience and support—you truly represent your company well as a front man!
  
 
      Posted on Google  
   
   Steve Cook 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service from the team at VA Central. We continue to enjoy working with them, very happy to recommend!
  
 
      Posted on Google  
   
   Adam 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've been really impressed with the service from VA Central. From Dwayne's initial call, who instantly put me at ease with his friendly approach, right through to the discovery calls and follow-up meetings. They took time to understand my business and introduced me to experienced VAs already working with solo agents. Special thanks to Dwayne, Bronwyn, and the whole team at VA Central.

Frequently Asked Questions

What tasks can a virtual call centre assistant handle? 

Our VAs manage inbound and outbound calls, appointment scheduling, live chat, CRM updates, and general customer support. They can also follow up with leads, handle basic enquiries, and ensure no customer request is missed.

A call centre virtual assistant helps keep communication consistent, even during busy periods. By using a skilled virtual assistant, you can improve response times and maintain a professional experience for every customer.

Will my virtual call centre assistant sound like they’re part of my team? 

Absolutely. You can provide them with training and customer service scripting so they match your brand’s tone and standards. A call centre virtual assistant can quickly adapt to your processes, language, and customer expectations. With the right onboarding, your virtual assistant will feel like a natural extension of your team. This helps create a seamless experience for your customers from the first interaction.

Can I scale up or down depending on call volumes? 

Yes! Our service is designed to be flexible, whether you need full-time coverage or just peak-time overflow. A call centre virtual assistant allows you to adjust support based on demand without long-term commitments.

This means your virtual assistant support can grow with your business or scale back during quieter periods. It’s a simple way to stay efficient while managing costs.

Do I need to provide systems or software?

Yes. We can work within your existing platforms, or provide suggestions if you don’t already have one set up. Your virtual assistant can quickly adapt to the tools you already use, helping maintain consistency across your operations.

If needed, your virtual assistant can also support onboarding new systems to improve efficiency. This ensures a smooth setup without disrupting your current workflow.

Are your call centre VAs available after hours or on weekends? 

Yes. We offer extended hours and weekend coverage based on your business needs. A call centre virtual assistant can ensure your customers always have support, even outside standard working hours.

This helps you avoid missed opportunities and maintain a consistent service level. With a dedicated virtual assistant, you can provide reliable coverage without stretching your in-house team.

How do I track performance and quality? 

We offer call reporting and recording as an optional add-on, allowing you to monitor call quality and assess performance. This helps identify areas for improvement and determine if additional training in call handling is needed.

Your virtual assistant activity can be reviewed regularly to ensure consistent service standards. This also gives you clear insights into how your support is performing over time.

What industries do you support? 

Our call centre VAs have experience across multiple sectors, including real estate, automotive, healthcare and tech. Each virtual assistant is matched based on relevant experience to suit your business needs.

This ensures they understand your industry and can handle enquiries with confidence. It also helps deliver a smoother experience for your customers.

How quickly can I get started with a call centre VA?

Getting started is quick and straightforward. Once we understand your requirements, we match you with a call centre virtual assistant who fits your business needs.

Your virtual assistant can begin onboarding within a few days, depending on the complexity of your setup. This allows you to reduce pressure on your team almost immediately.

Can a virtual assistant help improve customer satisfaction?

Yes, a skilled virtual assistant can play a key role in improving customer satisfaction. By ensuring calls are answered promptly and handled professionally, your virtual assistant helps create a positive experience for every customer.

Consistent communication and faster response times can lead to better reviews and stronger customer relationships.