Virtual Assistant Call Center

Professional, on-demand support for seamless customer experiences.

Real People. Real Support. Virtual Ease.

Handling high call volumes, resolving queries, keeping customers happy – call centre operations are demanding. VA Central’s call centre virtual assistants are trained to deliver reliable, friendly, efficient customer support tailored to your brand and processes.

Whether inbound or outbound calls, appointment setting, or live chat support, our virtual call centre assistants help ensure your business stays responsive and your customers happy.

The VA Advantage 

At VA Central, we turn hours into impact. When you partner with us, you're not just getting a Virtual Assistant - you're benefitting from real, measurable results.

VA retention means long-term stability and trust.

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hours saved monthly lets you focus on scaling, not managing.

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average cost savings helps you grow smarter, not harder.

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Support That Sounds Like You 

Our call centre VAs do so more than answer phones. They ensure your customer experience is as efficient and effective as possible, and aligned with your brand values.

Industry-Specific Experience 

We ensure that they come with 3 to 5 years of experience so that they can hit the ground running.

Performance-Driven Support

Through careful tracking of call metrics and client feedback, we aim to continually improve the quality of our service.

Seamless Integration

Our assistants work using your systems and workflows, making for a seamless customer journey.

Get Started Today

Need support that scales with your business? Book a free discovery call and let us match you with a virtual call centre assistant who can help you manage your customers, without the extra overhead.

Services We Offer for Call Centres

Client Reviews & Success Stories

VA Central

5.0

Based on 109 reviews

review us on

Steve Cook

17:02 15 Jul 25

Fantastic service from Niki and the team at VA Central. We continue to enjoy working with them and very happy to recommend!

Carole Redhouse

14:39 08 May 25

We have had the same VA for over a year now and she is brilliant. The whole process has been excellent with a great standard of applicants to interview. VA Central support both their employees and their customers and I would highly recommend them.

Jack eXp Bowyer

18:30 22 Apr 25

VA Central came recommended to me and they absolutely delivered exactly what I asked for. Shoutout to Niki for coordinating the whole process and being a general star with it all - thank you

Francesca Barlow-Goodall

08:48 17 Mar 25

Natasha has been working with us for several years now and she is amazing. Highly recommend Natasha and VA Central.

Emily Stokes

10:13 12 Mar 25

Fantastic communication from the start! We have had an excellent start with VA Central and looking forward to continuing to work with them in the future

Michael Broomes

15:09 10 Mar 25

I had a great chat with Letia from VA Central who explained the benefits of using a VA. She gave examples of similar businesses and how VA Central find the right VA for your business and personality. I look forward to working with the in the future.

paula shepard

12:29 26 Feb 25

Letia is absolutely fantastic! She is always incredibly helpful, and nothing is ever too much trouble for her. She consistently goes above and beyond to ensure everything runs smoothly, making a real difference with her dedication and positive attitude. Her willingness to help, attention to detail, and genuine kindness make her an absolute pleasure to work with. I can’t recommend her highly enough!

Rimple Shah

12:21 26 Feb 25

After researching various VA companies, we were recommended VA Central, and working with Letia Snyder has been absolutely amazing. She took the time to understand our social media needs and business goals from our very first conversation. What really stood out was her ability to grasp exactly what we were looking for and propose solutions that perfectly aligned with our goals. The communication has been seamless across all channels - whether through email, WhatsApp messages, or their organised WhatsApp groups, making it incredibly easy to stay connected and updated.

For any business owners looking to enhance their social media presence with VA support, I cannot recommend Letia and VA Central highly enough

Khilan Shah

07:34 25 Feb 25

I was recommended VA Central by a colleague, and I'm so glad I followed through. I've been working with Letia Snyder to find a VA for our social media needs, and the experience has been excellent. Letia's communication style and understanding of our requirements was spot on - she really took the time to understand our business needs and goals.

What impressed me most was how she matched our requirements with their service offerings. They offer a fair and transparent package that provides real value for money. If you're looking for reliable VA services, particularly for social media management, I would definitely recommend reaching out to Letia and the team at VA Central.

Rob Forsyth

13:05 20 Feb 25

We are using VA Central for a critical element of our business and so far we have found our VA to be very caperble and hard working. She is responsive and keen to promote our operations in addition to her set role. Very happy with the service.

Frequently Asked Questions

What tasks can a virtual call centre assistant handle? 

Our VAs manage inbound and outbound calls, appointment scheduling, live chat, CRM updates, and general customer support.

Will my virtual call centre assistant sound like they’re part of my team? 

Absolutely. You can provide them with training and customer service scripting so they match your brand’s tone and standards.

Can I scale up or down depending on call volumes? 

Yes! Our service is designed to be flexible, whether you need full-time coverage or just peak-time overflow.

Do I need to provide systems or software?

Yes. We can work within your existing platforms, or provide suggestions if you don’t already have one set up.

Are your call centre VAs available after hours or on weekends? 

Yes. We offer extended hours and weekend coverage based on your business needs.

How do I track performance and quality? 

We offer call reporting and recording as an optional add-on, allowing you to monitor call quality and assess performance. This helps identify areas for improvement and determine if additional training in call handling is needed.

What industries do you support? 

Our call centre VAs have experience across multiple sectors, including real estate, automotive, healthcare and tech.